The Client Services Representative will be an integral part of the Client Services Team.

CSRs are expected to communicate effectively with customers, teammates, management and internal departments through phone, email, and instant message. The representative must maintain communication by troubleshooting, reporting, and tracking problems and resolutions.

General Responsibilities:
- Take between 20-40 inbound calls daily
- Respond to client emails
- Instruct clients on how to use phones and software
- Troubleshoot phone and software issues
- Create and follow up with technical tickets until completion
- Process client orders

*All communication with clients is over the phone or via email (no in person contact).

Ideal Experience: Experience working with VoIP is highly desired, but not required.

Qualifications:
Permanent work authorization for the USA REQUIRED
Computer skills: Proficient [Mac OS, MS Word, Gmail, Google Docs, overall computer literate]
Enthusiasm for customer service
Experience troubleshooting technical issues
Thorough note taking abilities
Well-organized individual with great documentation skills
Excellent oral and written communication skills

Company Description: DYL provides automated marketing tools and business telephony solutions. The DYL service guarantees speed-to-contact with potential customers. DYL offers web-based marketing tools that include a customer relationship manager with built-in emailing, appointments, dialing tools and text messaging. DYL also provides VoIP phone service for businesses.